FAQ

What is Krogab?

Krogab is a trusted premium supplier to the hospitality industry, specializing in high-quality waffle machines, malted flour mixes, and unmatched customer support. We help businesses serve delicious waffles effortlessly while focusing on sustainability and exceptional service.

What does Krogab's waffle program include?

Our comprehensive waffle program provides:

• Premium Malted Flour Mix – Locally crafted in the UK for quality and sustainability.

• Professional Waffle Machine – Provided on a free-loan basis with a small refundable deposit.

• Full Support – Includes servicing, repairs, training, and marketing materials to ensure your success.

How does this program help my business grow?

Waffles are a profitable, high-margin menu item that customers love. Our program provides you with the equipment, premium ingredients, and expert support to seamlessly add waffles to your menu and maximize your revenue.

Krogab Kitchen Malted Flour

What is Krogab Malted Flour?

Our malted flour is a premium blend made in the UK. It delivers golden, fluffy waffles with a distinctive flavor. It supports sustainability by minimizing carbon emissions and avoiding international shipping costs.

How does Krogab Malted Flour compare to other brands?

Krogab Malted Flour offers a taste and quality similar to leading brands, making the transition seamless for businesses. It also comes with the added benefit of local production, reducing costs and increasing sustainability.

What are the benefits of Krogab Malted Flour?

• Premium Quality – Consistent, delicious waffles every time.

• Sustainability – Locally produced to reduce environmental impact.

• Cost-Effective – No shipping or duty fees.

• Versatility – Perfect for classic waffles and creative menu variations.

What is the shelf life of Krogab Malted Flour?

Our flour has a 12-month shelf life, allowing you to stock up with confidence and avoid waste.

Is the packaging eco-friendly?

Yes! Our packaging is fully recyclable, and sustainability is at the heart of our operations.

Are there any minimum purchase requirements?

Yes, our program requires a minimum monthly purchase of two boxes of flour to ensure consistency and stock availability.

Can I try the program before committing?

Yes! We offer trials with sample flour and demonstration machines so you can experience the quality and convenience of our program before committing.

Waffle Machines & Support

Is the waffle machine included?

Yes! A professional-grade waffle machine is included on a free-loan basis as part of our program. You simply subscribe to our flour, and we handle servicing, repairs, and maintenance at no additional cost.

How does the free-loan waffle machine program work?

• Subscribe to our flour program.

• Receive a professional-grade waffle machine free on loan.

• Enjoy full servicing and support to keep your operations running smoothly.

What if the waffle machine breaks down?

We offer a hassle-free "Return, Repair, Return" service. If there’s an issue, we:

1. Collect the machine.

2. Repair it promptly.

3. Return it to you, ensuring minimal downtime.

Can Krogab machines handle high demand?

Yes! Our machines are built to withstand the demands of the hospitality industry and perform consistently even during peak hours.

Are there any hidden costs?

None! The waffle machine, servicing, and training are all included. You only pay for the flour you use.

How quickly can I get started?

You can be up and running in as little as 5–7 business days, including delivery, training, and setup.

What kind of training does Krogab provide?

We offer comprehensive training on:

• Using and maintaining the waffle machine.

• Preparing the flour mix for perfect waffles.

• Troubleshooting common issues.

• Maximizing waffle sales through effective menu placement. Ongoing support is always available for your team.

Technical Support & Machine Setup

How do I update my machine settings for the new flour mix?

1️⃣ Turn off and unplug your waffle machine for safety. 🔌❌
2️⃣ Remove the back panel using a screwdriver. Inside, you’ll find three buttons: Mode, Up, and Down (like an old Casio watch ⌚). Now, turn the machine back on.
3️⃣ Press the Mode button three times until you see the temperature setting (usually set at 390°F). 🔥
4️⃣ Use the Down button to lower the temperature to 360°F, which is the optimal setting for the new flour mix. 📉
5️⃣ Once set, press the Mode button 10 times to save the new temperature and return to the main screen. ✅
6️⃣ Reattach the back panel, plug the machine back in, and you're ready to go! 🎉

Marketing & Customer Support

What kind of marketing support does Krogab offer?

We provide branded materials, menu designs, and social media content to help you promote your waffles and maximize sales. Our team also offers marketing guidance to help increase your revenue.

How does Krogab support my business beyond the machine and flour?

• Custom marketing assistance to increase waffle sales.

• Technical support for any machine or flour-related concerns.

• Business development insights to help maximize profitability.

Getting Started

Why Choose Krogab?

We make serving waffles simple and rewarding by providing:

• A free on-loan machine with full servicing and maintenance.

• Premium, locally-produced flour for exceptional results.

• Comprehensive support to ensure your success.

How It Works?

1️⃣ Initial Subscription – Begin with a minimum purchase of two boxes of flour for your first machine.
2️⃣ Monthly Flour Subscription – Receive timely deliveries to keep your business running smoothly.
3️⃣ No Financial Risk – If you stop serving waffles, return the machine and receive a full refund of any deposit paid.

How do I apply to join the Krogab program?

Click the "Apply" button on our homepage, and one of our team members will guide you through the onboarding process.